Effective Date: 01/01/2025

[Your Title Company Name] ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website [Insert Website URL], use our services, and interact with us via text messages, emails, or other communication channels.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you fill out forms, contact us, or request services, we may collect personal information, including your name, email address, phone number, mailing address, and any other details necessary to process your transaction or inquiry.
• Usage Data: We collect information on how you access and use our website, including your IP address, browser type, device type, pages visited, and timestamps.
• Text Messaging Information: If you interact with us via text message (SMS or MMS), we collect the phone number used to contact us, the content of the messages, and timestamps of communication.

2. How We Use Your Information

We may use the information we collect in the following ways:

• To provide you with our title company services, including processing transactions, providing updates, and communicating with you regarding your inquiries.
• To send you marketing messages, promotional offers, or other communications that you have opted into receiving. You can opt out of these messages at any time by replying "STOP" or through other instructions provided in our messages.
• To improve our website and services, including analyzing usage data to enhance user experience.
• To comply with legal obligations, including responding to legal requests and enforcing our terms and policies.

3. Text Messaging and 10DLC Compliance

If you opt-in to receive SMS (text message) communications from us, we will adhere to all applicable rules and regulations surrounding 10DLC messaging, including the following:

• Consent: By providing your phone number and agreeing to receive text messages, you are giving us your express written consent to send you messages. You may revoke this consent at any time by replying "STOP" to any text message, or by contacting us directly at [Insert Contact Email or Phone Number].
• Opt-Out Mechanism: Each marketing text message we send will include clear instructions on how to opt out of receiving further messages, such as replying "STOP" or "UNSUBSCRIBE."
• No Automated Marketing Calls: We do not use automatic dialing systems for marketing phone calls to mobile numbers without your consent. All marketing calls will be manually initiated.
• Message Frequency: If you have opted in to receive text messages, you may receive periodic updates or promotional messages. The frequency of such messages will vary depending on the type of communication you have agreed to receive.
• Data Security: We take reasonable measures to protect your phone number and other personal information in compliance with applicable data protection laws.

4. Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, marketing partners, and customer service platforms). These providers are obligated to keep your information confidential and use it only for the services they perform for us.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including to comply with legal obligations, protect our rights, and defend against legal claims.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security

We take the protection of your personal information seriously and implement reasonable security measures to safeguard against unauthorized access, disclosure, alteration, or destruction of your data. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and Update: You have the right to access and update the personal information we hold about you. You can do this by contacting us at [Insert Contact Information].
• Opt-Out: If you no longer wish to receive text messages or marketing communications from us, you can follow the instructions to opt-out in each message (e.g., reply "STOP"), or contact us directly.
• California Privacy Rights: If you are a resident of California, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, and non-discrimination in relation to your personal information. For more details, please contact us at [Insert Contact Information].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

VIP Title Company, LLC